Gallaudet University Technology Help Desk Instructions

Advanced Email and the Gallaudet Technology Help Desk

Email Addresses | Receive Information | Submit Email Request with Auto-Assignment
Return to Help Desk

Submitting requests via the web is the best way to get quick service.
You may also submit requests via email:

FROM CAMPUS EMAIL ADDRESS ONLY:

Campus Technology Requests: helpdesk@gallaudet.edu
Campus Video Project Requests: videohelp@gallaudet.edu

FROM OFF-CAMPUS EMAIL ADDRESSES ONLY:

Campus Guest Technology Requests:: techhelp.guest@gallaudet.edu

FROM EITHER CAMPUS OR OFF-CAMPUS EMAIL ADDRESSES:

Media Equipment Loan or Setup Requests: multimedia.services@gallaudet.edu

You can use advanced commands in email to get information from and into the Gallaudet Technology Help Desk.

TO RECEIVE INFORMATION FROM THE HELP DESK, send email to one of the addresses above, with one of the following queries in the subject line.

Queries	Results
help	Returns the Welcome Message and Help File
listprojects	Returns a list of project names and project numbers
HTML form	Returns a form that you can use to submit issues (because the form contains hidden contact information for the requestor, the HTML form received should be used only by the requestor.
getTicket "number"	Displays the entire details on an existing issue Example: getTicket 235
getData "keyword"	Displays Gallaudet Knowledge Base solutions based on the keyword Example: getData GDOC
getschema	Returns a list of project fields (schema) for the project
getMine	For agents only, returns a list of assignments

TO SUBMIT AN EMAIL REQUEST THAT IS AUTO-ASSIGNED (for faster service),

Send an email to helpdesk@gallaudet.edu and include a line of text--in the body of the message--
that shows what service you wish. [Alternative: Submit your requests via the web at http://helpdesk.gallaudet.edu and just pick the service from the drop-down list.]

AT = Academic Technology, ISCS = Information Services and Computer Support
ITS = Information Technology Services, GSPP = Graduate School and Professional Programs
CLAST = College of Liberal Arts, Sciences, and Technologies
CMS = Client and Multimedia Services, a unit in Academic Technology

Text for Email Body (on a separate line)	Auto-Assigned To
Service = Bison/Peoplesoft Help: University	ITS Peoplesoft Team
Service = Bison/Peoplesoft Help: Clerc Center	Clerc ISCS Peoplesoft Team
Service = Cable TV	AT TV Team
Service = Computers: Clerc Center Teachers and Staff	Clerc ISCS Team
Service = Computers: University Faculty and Staff	ITS Computer Support Team
Service = Computers: University Students	ITS Computer Support Team
Service = Computers: HMB 4th Floor GSPP Offices	GSPP Technical and Information Support
Service = Computer Classrooms/Labs: University Departments	ITS Computer Support Team
Service = Computer Classrooms: University (Academic Technology)	AT Academic Computing Team
Service = Computer Labs: University (Academic Technology)	AT Academic Computing Team
Service = Email Help	ITS Systems Engineering and Operations Team
Service = GDOC Help	AT Learning Technology Team
Service = Information Pak	AT CMS Help Desk Team
Service = I'M NOT SURE WHICH SERVICE I NEED	AT CMS Help Desk Team
Service = Network Services: Campus Domain and Network Jacks	ITS Network Team
Service = Network Services: Internet and Wireless Access	ITS Network Team
Service = Network Services: DNS and Reserved IP Requests	ITS Systems Engineering and Operations Team
Service = Password Services	AT CMS Help Desk Team
Service = Phone and Directory Services	ITS Telephone Team
Service = Technology Training	AT Learning Technology (with reassigns if training needs related to ITS or ISCS
Service = Viruses and Technology Security	ITS Security Team
Service = University Classroom Media Equipment and Supplies	AT CMS Media Team
Service = Web Support: Gallaudet HomePage \| Pres Ofc \| PR-Supported Sites	Public Relations
Service = Web Support: Dept/Indiv Sites Managed by Community Web Authors	Public Relations
Service = Web Support: Academic Affairs CLAST	Kenneth Kurlychek (Clerc ISCS)
Service = Web Support: Academic Affairs CLERC	Kenneth Kurlychek (Clerc ISCS)
Service = Web Support: Academic Affairs GSPP	Susan King (GSPP Technical and Information Support)
Service = Web Support: Administration and Finance	A&F Web Team
Service = Academic Technology Internal Computers	Harold Barretto (AT Academic Computing Team)
Service = Academic Technology Servers	AT Server Team
Service = Academic Technology Work	No auto-assignment. For use by Academic Technology only
Service = FootPrints Administration	helpdesk.admin@gallaudet.edu

Help Desk Services provided by Academic Technology

Academic Technology ~ Information Technology Services ~ Info Sys & Computer Support ~ Web Support Teams